Hourly Contact Hourly
Email contact@gethourly.app. You do not need a Hourly account to ask for help. For official company particulars, see BetMetrics OÜ company information.
For a technical issue, include your Hourly version, iOS version, what happened and what you expected. Mention whether the problem happens every time and the steps that lead to it. A screenshot can help, but remove client names, notes, addresses and other details that are not needed.
Keep your own copy of important records before troubleshooting. Do not send your Apple Account password, payment-card information or a full backup unless it is necessary and you understand what the file contains.
Location permissions
Manual entries, presets and the timer work without location access. Location is needed only for the optional features that use it.
To review access, open iOS Settings → Privacy & Security → Location Services → Hourly. Check that Location Services is enabled. Background job-site detection needs Always access; access only while using the app does not provide the same background behaviour. Available settings and wording may vary with your iOS version.
In Hourly, check that the intended job site and job-site detection are enabled. Confirm the saved map position. You can disable detection or revoke permission at any time; doing so does not erase previously saved sites or observations.
Arrivals and missing events
Geofencing is best effort. iOS decides when region events are delivered, and device conditions, location availability and background behaviour can delay or prevent an observation. Crossing a boundary is not proof that you started or finished work.
Arrival auto-start is a separate opt-in setting. If it does not start a session, check that it is enabled, the site is enabled, you are within your configured active time window and another session is not already running. A late or ambiguous arrival may not qualify. Arrival and departure recording consent and the matching recording option must also be enabled. Notify me needs notification permission and never starts or stops a timer. You can always log the work manually.
Departure is independent from arrival. It can notify you, do nothing, or stop only a timer linked to the same unchanged job site for review. Detection can be delayed or missed, so review the start, end, rounding and break deduction before saving. For stop-only automation, explicitly link a job site when starting the timer manually; unlinked manual work keeps running. Detected work stays locally until you handle it. Open Detected Work to review, save or dismiss observations, including after changing permissions. See the job-sites guide for the current limits.
Reminders and widgets
Choose a reminder time and weekdays in Hourly Settings. Check iOS Settings → Notifications → Hourly and allow notifications if you want reminders. Focus settings and notification delivery settings can affect when you see them.
Daily reminders skip days with logged work and active sessions. A missing reminder does not establish that no work is missing; review your calendar when completing your records.
Widgets show saved totals. A Live Activity can show an active session and link back to finish it in Hourly. If a total looks wrong, first open the app and check the saved entries and selected dates. Keep Lock Screen visibility and notification previews in mind if your records contain private information.
Correct a work record
Open the relevant day in the calendar to review its entries. Edit the entry’s details or delete an unwanted entry using the available controls. Check start and end times, rounding and break deductions before saving. Review repeated or catch-up entries before confirming them.
For more detail, see logging and corrections and notes, presets and catch-up.
Backups, transfer and restore
A CSV or copied work log is for sharing records. An Hourly backup is the recovery file for restoring app data. Export filters do not make a full backup into a filtered work log.
- On the original device, save any active or pending timer first. Hourly backups exclude active timers and sessions awaiting review. Then use Hourly’s backup export control and save the file somewhere you can access without that phone, such as a location you control in Files or a separate computer.
- Confirm that the saved file is available at that destination before removing anything from the original device. A v3 backup includes all logged entries, presets, clients, saved notes, settings, job sites, observations and reminder state, regardless of export filters. Hourly does not password-protect it.
- On the receiving device, make the backup file accessible and use Hourly’s restore/import control to select it. If the destination already has records, export a separate backup of those first.
- Read the restore preview and any warnings. The current v3 restore flow previews additions, keeps existing entries, clients and sites on conflicts, applies backup settings, and replaces saved notes. Reminder state is merged. Check the entries, totals and settings after restoring, and review location and notification permissions on the receiving device.
- Keep the original device and backup until you have verified the restored records. Do not assume a CSV, an App Store download or purchase restoration will restore your work database. Permissions, purchases and review-prompt history do not transfer in an Hourly backup.
Apple device or computer backups are separate from an Hourly backup file and depend on your settings. Hourly has no developer-operated cloud-sync service. If a phone is lost and no usable backup exists, we cannot recover records that were held only on that phone.
If restore fails, keep the original file unchanged and contact support with the app version and error message. Avoid uninstalling the app as a first troubleshooting step. See exports and backups for sharing options.
Privacy and deletion
For privacy requests, email contact@gethourly.app and identify the relevant conversation or information. We cannot remotely inspect records held only on your device.
Use the available app controls to edit or remove local records. Revoking location permission stops future access but does not remove existing records. Deleting an entry or removing an app should not be treated as proof that every copy has been erased: exports, shared files and system backups need separate attention.
Read the Privacy Policy for website analytics, support correspondence and optional platform services.
Availability and purchases
Hourly is free to download on the App Store. The offers are €3.99/month, €39.99/year, or €89.99 lifetime, with an eligible 14-day free trial, one per subscription group. Apple localizes the actual App Store prices. Lifetime is a separate non-consumable purchase and does not cancel a separate subscription. Purchases are made in the app through Apple.
Monthly and yearly subscriptions renew automatically unless cancelled. An eligible trial becomes paid unless cancelled before it ends. Use Apple Account subscription settings to manage or cancel renewal, including any separate subscription you no longer need after buying lifetime. See purchase terms.
Access may restore automatically through Apple. If it is missing, check the Apple Account used for the purchase, connect to the internet and choose Restore Purchases in Hourly. Restore Purchases restores access, not work records. If a purchase is pending, wait for Apple to complete it rather than buying again.
For an App Store refund request, use Apple Report a Problem. If you need help identifying a charge, contact us without sending card details or passwords. Cancellation and refunds are separate, and applicable consumer rights remain in force.